FAQs
1. How can I track my order?
Once your order is shipped, you will receive an email with tracking details. You can also contact us at support@erian.shop for assistance.
2. How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery typically takes 3–7 business days within the United States. International orders may take longer.
3. What is your return policy?
You can return items within 30 days of delivery as long as they are unused, in original packaging, and in the same condition. Please read our Refund Policy for full details.
4. Who pays for return shipping?
If the return is due to our error (wrong or defective product), we cover the cost. Otherwise, customers are responsible for return shipping fees.
5. How do I request a refund?
Contact us at support@erian.shop with your order number and reason for return. Our team will provide a Return Authorization number and instructions.
6. Can I exchange an item?
Yes, exchanges are possible if the product is available. Contact our support team to arrange an exchange.
7. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination.
8. What if I received a damaged or defective product?
Please contact us immediately with photos of the damaged or defective item. We will arrange a replacement or issue a full refund at no cost to you.